After sales - ONECOOL NEW ENERGY TECHNOLOGY CO. , LTD.

Service idea After sales Maintain knowledge

after
sale

Enable consumers to "worry free after making a choice"

Battery	Ordinary lead-acid batteries	12 months	At an ambient temperature of (25 ± 5) ° C, after charging, use a discharge meter to detect that the discharge capacity is less than 70%. According to the production date, replace the battery with a new one in the first 6 months, and replace and maintain the battery in the next 6 months (excluding related locks, battery boxes, charging holes, battery case handles, and other accessories) (Note 3. Note 5)
	Graphene True Black Gold High Performance Edition	12 months	At an ambient temperature of (25 ± 5) ° C, after charging, use a discharge meter to detect that the discharge capacity is less than 70%. According to the production date, replace the battery with a new one in the first 6 months, and replace and maintain the battery in the next 6 months (excluding related locks, battery boxes, charging holes, battery case handles, and other accessories) (Note 3. Note 5)
	Graphene battery	24 months	At an ambient temperature of (25 ± 5) ° C, after charging, use a discharge meter to detect that the discharge capacity is less than 70%. According to the production date, replace it with a new one within 24 months (excluding related locks, battery cases, charging holes, battery case handles, and other accessories) (Note 3. Note 5)
	Ordinary lithium battery	24 months	At an ambient temperature of (20 ± 5) ° C, after charging, use a discharge meter to detect that the discharge capacity is less than 60%. According to the production date, replace the battery with a new one in the first 12 months, and maintain it in the next 12 months (excluding related locks, battery boxes, charging holes, battery case handles, and other accessories) (Note 4. Note 6)
	Manganese lithium battery	36 months	At an ambient temperature of (20 ± 5) ° C, after charging, use a discharge meter to detect that the discharge capacity is less than 60%. According to the production date, replace the battery with a new one in the first 24 months, and maintain it in the next 12 months (excluding related locks, battery boxes, charging holes, battery case handles, and other accessories) (Note 4. Note 6)
	Lithium iron phosphate battery (intelligent version)	60 months	At an ambient temperature of (20 ± 5) ° C, after charging, use a discharge meter to detect that the discharge capacity is less than 60%. According to the production date, replace the battery with a new one in the first 30 months, and maintain it in the next 30 months (excluding related locks, battery boxes, charging holes, battery case handles, and other accessories) (Note 4. Note 6)
Electrical components	High speed motor	36 months	Performance failure due to product reasons that cannot be repaired and affects the normal riding of the vehicle can be covered by three guarantees. Damage caused by human factors such as impact or unauthorized modifications cannot be covered by three guarantees
	Ordinary controller, charger, instrument/display, central control module/GPS, anti-theft device, power lock, - key start, speed control knob, brake lever, combination function switch, power off switch, converter, lamp assembly, seat cushion lock plate, anti electric shock socket	12 months
	Speaker, flasher, air switch, USB socket	6 months
Mechanical components	main frame	24 months	Three guarantees can be provided for welding, desoldering, fracture, and twisting, but not for reasons such as impact, overweight, and unauthorized modification; Among them, the previous shock absorption and oil leakage lasted for 12 months, and the fracture and deformation lasted for 24 months
	Steering handle, square pillar, rear fork, front fork, front and rear shock absorbers, single bracket, center bracket/bending double support	12 months
	Guard bar, rear hanger, backrest bracket, front wheel hub, center support lock, disc brake pump, disc brake disc, front and rear hub brakes, center axle, toothed disc, crank, rearview mirror, footrest, flywheel, chain, foot pedal	12months
	Ordinary front and rear hub brakes	12 months
	Outer tire	Ordinary tire: 3 months Steel wire vacuum tire: 12 months	Internal natural cracking, broken wires, bulging, and peeling can be covered in three packages
Plastic parts	Painted and electroplated parts	12 months	If the peeling or cracking area exceeds 1 square centimeter due to quality issues with the baking paint, three packages are allowed. If damage is caused by human factors due to impact, three packages are not allowed

Note 1: For vehicles used by households, the three guarantees period shall be implemented according to the above table. For vehicles not used by households (such as business, commercial, corporate collective, group buying, leasing), the three guarantees period shall be implemented according to half of the above table

Note 2: If you do not use an electric vehicle for a long time, please make sure to recharge the battery at least once every 15 days to improve its service life and avoid losses caused by not being able to provide three guarantees due to power loss;

Note 3: When the ambient temperature drops to 0 ℃, the capacity of the battery decreases by about 15%; When the ambient temperature is -10 ℃, the capacity decreases by about 25%;

Note 4: Lithium batteries must be charged within an ambient temperature range of 0 ℃ to 45 ℃; Discharge must be carried out within an ambient temperature range of -20 ℃ to 45 ℃;

Note 5: Battery capacity test execution standard: Valve regulated lead-acid batteries for electric mopeds GB/T22199.1-2017 (5.5.1-5.5.4)

Note 6: Battery capacity testing execution standards: lithium-ion batteries for electric bicycles BG/T 2947.3-2008, GB T 36972-2018

Note 7: The above components do not cycle through three guarantees

Not within the scope and content of the "three guarantees"

Serial number	Non San Bao category
1	Based on the scope and deadline table of the three guarantees, if the specified "three guarantees" time limit and scope are exceeded, it shall be deemed as exceeding the "three guarantees" service
2	Standard parts such as ordinary light bulbs, inner tubes, oil pipes, ordinary brake blocks, screws and nuts, decorative parts, black parts, foot pedals, fuses, valves, spokes, and consumables are subject to the three guarantees scope and deadline table. If they exceed the specified "three guarantees" time limit and scope, they will be deemed to have exceeded the "three guarantees" service
3	Advertising promotion and gift items
4	Damage caused by uncontrollable factors such as earthquakes, typhoons, fires, floods, lightning strikes, smoking, drugs, chemical corrosion, traffic accidents, etc
5	Users can modify, disassemble, or damage the status of components themselves. Any damage to other components not caused by the original factory will not be covered by three guarantees and the user will bear all relevant responsibilities
6	Failures caused by factors such as impact, falling, overloading, unauthorized modification, failure to use original accessories, and failure to operate according to instructions
7	No warranty card, purchase invoice, receipt, certificate of conformity, etc., ticket cards do not match, and attachments are incomplete
8	Chargers, controllers, etc. with trademarks or seals artificially torn, including broken lock keys
9	Battery loss, bulging, leakage, soaking, and damage caused by external factors
10	Wheel hub deformation due to insufficient tire pressure, excessive speed bumps, pits, and other reasons